Orknet is based within The Orcadian Print Centre at Hell’s Half Acre, Crowness Crescent, Hatston Industrial Estate, Kirkwall, Orkney KW15 1GJ

If you have any reason to complain with regards to services which have been provided to you by Orknet, you may submit details of your complaint to the following email address complaints@orknet.co.uk or by post to:

Hell’s Half Acre
Crowness Crescent
Hatston Industrial Estate
KW15 1GJ

Orknet is a division of Orkney Media Group Ltd.

We aim to reply to all complaints within 24 hours, but no later than 5 business days.

If you are not satisfied that your complaint has been resolved or if you are unsatisfied with the initial solution, you can bring your complaint to us.

You will need to share details of your problem as well as any relevant evidence, which we will use to assess the issue.

When it comes to the evidence we’ll ask you to provide things like:

  • Dates you first noticed the issue and initially complained to the us.
  • Any copies of correspondence or details of phone calls.
  • Any other evidence that demonstrates the issue.

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